AI Agent Use Cases

A global e-commerce company struggled with providing consistent, round-the-clock support to customers across different time zones, leading to delayed responses and customer dissatisfaction.

Implementation of an AI agent capable of handling common inquiries, processing returns, tracking orders, and escalating complex issues to human agents when necessary.

• 70% reduction in first-response time
• 45% decrease in support ticket volume

A mid-sized financial services firm was experiencing high volumes of repetitive IT support requests, causing delays in resolution times and preventing IT staff from focusing on more strategic initiatives.

Deployment of an AI agent integrated with the company's IT systems to handle password resets, software installations, access requests, and basic troubleshooting, with secure authentication protocols.

A B2B software company was generating a high volume of leads through their website, but the sales team was spending too much time qualifying leads, many of which were not sales-ready.

Implementation of an AI agent that engages with website visitors, qualifies leads through conversational assessment, provides relevant information, and schedules meetings with sales representatives for qualified prospects.

A rapidly growing technology company was struggling to maintain a consistent onboarding experience as they scaled, resulting in new hires taking longer to become productive and HR staff being overwhelmed.

Development of an AI onboarding agent that guides new employees through the onboarding process, answers common questions, collects required documentation, provides company information, and connects new hires with relevant team members.